Refund policy

Exchange, Return & Refund Policy

At LIT CASES™ we want things to feel right. If they don't, we keep it simple — no drama, no confusion.

The Basics

• You have 14 DAYS from delivery to request an exchange or return.
• Items must be unused, in original condition, and with original packaging.
• Proof of purchase is required.

Exchanges

• Damaged or defective item? Let us know within 14 days and we'll sort it out — exchange, similar replacement, or store credit.
• Wrong item received? We'll fix it. Fast.

Returns & Refunds

• Returns must be approved before sending anything back.
• Once received and checked, approved returns are issued as store credit only.
• We don't offer cash or card refunds.

Sale Items

• All sale or promotional items are final sale.
• (Unless they arrive damaged or wrong item received — then we've got you.)

Shipping Costs

• Return/exchange shipping is the customer's responsibility, except for damaged or incorrect orders.
• We recommend using a trackable shipping service — just to be safe.

Processing Time

• Please allow 7–10 business days after we receive your item for processing.
• We'll email you once your exchange ships or store credit is added.

Need Help?
Reach out to us at litcases.in@gmail.com — we're here to help, always.

Thanks for choosing LIT CASES™ 🖤